Most item settings are in two places: price, tax and stock on the item in Shop → Inventory, and checkout settings (times, limits, messages) in Shop → Additional Items.
Can we set different tax rates on different items?
Yes. Set Tax rate (%) on each item in Shop → Inventory. The rate is passed to Stripe for your exports. If you leave it empty, no tax rate is sent for the item; it does not use your club's standard rate.
Can we only sell an item on certain days or times?
Yes. Open the item in Shop → Additional Items and use Day & Time Rules. Times are in your club's timezone. Outside those times, the item is hidden at checkout.
How do we handle items that come back, like rental rackets?
Open the item in Shop → Additional Items and turn on Refill inventory after session end time. Stock goes back up after the session ends. This only works when the item has a stock number, not unlimited stock.
Can we limit how many a player buys?
Yes. Set Maximum units per checkout on the item in Shop → Additional Items.
Can we choose the order items appear in?
Yes. Drag the items on Shop → Additional Items. Players see them in that order.
Can members pay a different price?
Yes. Add cohort prices on the item in Shop → Inventory. If an item has no price for a player (for example, the standard price is off and they aren't in a cohort with a price), it is hidden from that player.
Can players get a special message when they buy an item?
Yes. Turn on Special message in booking confirmation on the item in Shop → Additional Items. The message is added to the booking confirmation email for players who bought that item, for example: "You'll find the rental rackets behind Court 3. Please return the racket after you play." It is shown in the email only, not in the app.
How do I hide an item for a while?
Turn off Active in the checkout in Shop → Additional Items. The item moves to Inactive and is hidden from players.
Are items refunded if a booking is cancelled?
When a player cancels within your rules, or a booking is cancelled automatically, items are refunded in full and the stock is returned. See "Are additional items refunded when a booking is cancelled?".