You can set up almost everything yourself in the admin, as long as you have the right permissions. Nettla sets up your Stripe account, new clubs, your first administrator and a few technical settings, and switches on add-on features.
You can set up yourself
Club and branding
Club profile, address, image gallery, amenities, display opening hours, contact details and terms and privacy links.
Logos, brand colours, app layout, custom titles, shortcut images and the extra shortcut link.
First Checkout Fields, and the extra text and links in confirmation emails.
Company profile, legal details, standard tax rate and company branding.
Courts, prices and rules
Add and edit courts, switch them on or off, and add a court camera.
Price lists, price variants, cohort and duration discounts, and special period price lists.
All Rules & Limits tabs: booking rules, booking window, cancellation and refund rules, automatic cancellations and match settings.
The Refund to Club Wallet setting.
Calendar and bookings
Create every booking type in the schedule, move bookings, change their length, cancel and refund.
Mark unpaid payments as paid or free of charge, and send payment reminders.
Players and communication
Invite players, share the player activation link, block, unblock and unlink players, edit gender and date of birth, and add notes.
Send push notifications and announcements.
Export your player list (with the "Can export player list" permission).
Cohorts (including dynamic cohorts), memberships, and adding memberships and wallets to players.
Smart Forms.
Play
Activity types, sessions and categories.
Create matches, report and edit scores, and set player levels.
Coach profiles, availability, lesson prices and courts.
Shop and insights
Club and company wallets, discount codes, inventory and additional items.
All Insights pages.
Team and integrations
Add, edit and remove club and company administrators.
Connect Mailchimp, HubSpot, Mixpanel, Zapier, BigQuery, Google Sheets and webhooks.
Show your availability on third-party aggregators.
Your website widget. Generate the code at https://www.nettla.co/generate-widget. See "Can players book on our own website? (website widget)".
Day-to-day control of automatic lights and door access, once Nettla has set them up.
Nettla sets up for you
Your Stripe account. Nettla creates your company's Stripe account and sends you an onboarding link. You then fill in your business, bank and identity details in Stripe. If you already have a Stripe account, tell Nettla before they create one.
The first administrator of a new company or club.
New clubs and locations, and company structures with several companies.
Public API keys for booking sites and aggregators.
Player imports from your previous booking system.
Your club's timezone, currency, booking step (30 minutes by default) and Nettla fees.
Archiving or deleting a court.
Add-ons
These are add-on features that not every club has. If your club doesn't have one yet, contact Nettla to switch it on. Once it's on, you use it yourself. See "Which features are add-ons, and how do I get them?".
Nettla AI (Nettla also gives the Nettla AI permission to each admin)
Ace, your WhatsApp sales agent (Nettla also sets up your WhatsApp number)
Rewards program
Leagues
Lights & Access (automatic lights and door access, with TDSi, Smart Padel or Armex)
White Label app (your own app in the App Store and Google Play)
Other features Nettla switches on
These are switched on by Nettla when you ask. Once they are on, you set them up yourself.
Automations
Booking limits
Nettla AI weekly briefs
Custom player levels
When to contact Nettla
A disputed match score that was reported more than 48 hours ago.
Changing the price for players who already have a membership. Price changes only apply to new purchases.
A payment that looks stuck or failed.
Connecting a Mixpanel project that is not in the EU region.