Nettla automatically cancels public matches and split-payment private matches that don't have enough players by a set time before the start. You set four thresholds, for 0, 1, 2 and 3 players, on the Auto-Cancellation tab. Players are refunded in full and notified automatically.
Set the thresholds
Go to Settings → Rules & Limits.
Open the Auto-Cancellation tab.
Under Match Cancellation Thresholds, choose the hours (0 to 72) for each threshold:
Cancel if 0 players have joined, with this much time remaining:
Cancel if only 1 player has joined, with this much time remaining:
Cancel if only 2 players have joined, with this much time remaining:
Cancel if only 3 players have joined, with this much time remaining:
Click Save at the top right.
Defaults: 8, 6, 4 and 2 hours before the start.
Which matches are cancelled
Public matches.
Private matches where players pay their part (split payment).
Private matches paid in full by one player are never cancelled automatically.
A full match is never cancelled automatically.
With the defaults, a match with 3 players is cancelled 2 hours before the start, a match with 2 players 4 hours before, and so on. Nettla checks about every 10 minutes, so a match is cancelled within about 10 minutes of passing its threshold.
Every player on the match counts, including players an admin added, whatever their payment status (paid, Unpaid, Marked as paid or Free of charge). Nobody is charged for empty places in a match, so this is how Nettla makes sure a match is paid for.
Latest time players can leave
The thresholds also set the latest time a player can leave a match: the cut-off of the highest threshold (normally the 3-player one), however many players have joined. After that, players can't cancel their spot themselves. The app suggests they ask a friend to take it over or contact the club.
If a player asks you to remove them
You can remove them from the booking. But if the match then drops below a threshold that has already passed, it's cancelled automatically within about 10 minutes, and the remove dialog warns you. To keep the match, add the replacement player first.
Creating matches close to the start
Inside the only 1 player threshold, players can't create public matches or split-payment private matches. They can still book a court or a private match paid in full.
In the admin, a match that would be cancelled within minutes can't be created: "This match would be auto-cancelled within minutes. Add players, or make it a private match without split payment."
Good to know
Refunds for automatic cancellations always go back in full to the original payment method, even if Refund to Club Wallet is on.
Automatic cancellations show under Calendar → Cancellations with the reason System (automatic).
Activities have their own automatic cancellation settings on each activity type. League matches have their own setting in the league.