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How do I add or remove a player on a booking?

Add players to an existing booking, or remove a player and choose their refund.

Written by Nettla

Open the booking in Calendar → Schedule. Use Add player to add someone, or the ⋮ menu next to a player and Remove to take them off and choose their refund.

Add a player

  1. Go to Calendar → Schedule and click the booking.

  2. On the Details tab, click Add player.

  3. In Add players, search your player list, or enter an email to add a guest.

  4. Choose a payment status: Unpaid, Marked as paid or Free of charge.

  5. Click Add.

You can only add players while the booking still has space and is open for joining.

Remove a player

  1. Go to Calendar → Schedule and click the booking.

  2. Click ⋮ next to the player, then Remove.

  3. In Remove player, check the refund. Full refund is pre-selected. You can choose Partial refund (enter the amount) or No refund instead.

  4. Click Remove player.

Refunds when you remove a player

  • Full refund goes back to the original payment method. If the payment was only held and not yet charged, the hold is released and nothing is charged.

  • Partial refund: if the payment was only held, the part you keep is charged.

  • If your club has Refund to Club Wallet switched on, the options read "(Club wallet)": the card is charged and the refund is given as club wallet credit.

  • Marked as paid and Free of charge payments show "No refund available for this payment".

  • The Nettla booking fee isn't refunded once a payment has been charged.

Be careful with matches

  • If removing a player drops a match below your automatic cancellation threshold, the dialog warns "Removing this player will cancel the match due to your club's auto-cancellation rules". The match is then cancelled within about 10 minutes. Add the replacement player first.

  • Removing the last player cancels the booking. For an activity, the session stays open but empty.

Good to know

  • Players you add as Unpaid to a player's pay-your-part court booking are charged to the lead booker after the session if they still haven't paid.

  • On a public or private match, players you add as Unpaid are never charged to another player. Collect their payment yourself, or mark it as paid or free.

  • Players you add to a match count towards your automatic cancellation thresholds, whatever their payment status. Adding the missing players keeps the match from being cancelled.

  • For activities, you can also remove players on the session's edit page.

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