Depending on what a player is paying for, purchases in Nettla will travel through a sequence of statuses. This is to ensure that split payments work correctly as well as minimize any unnecessary transaction fees for the operator.
Uncaptured payment status
When a player purchases a service that takes place in the future, e.g.
Court Booking
Match
Activity
Private Coaching
Stripe will first reserve the amount on the cardholder (player). VISA and MasterCard have a maximum reservation rule of 7 days, which determines when the reservation is charged.
Successful payment status
If a booked session takes place within 6 days (and the player did not cancel):
Uncaptured becomes successful (captured) 4 hours after the session was played. Any changes to the order simply cancel the purchase (no refund needed)
If a booked session takes place more than 6 days away (and the player did not cancel):
A capture occurs on the 6th day from the initial purchase, and any changes to the order after that will result in a real refund, since the amount has already been taken
Refunds data in Stripe
Most refunds in Nettla happen automatically based on the rules and mechanism that are in place. A list of all refunds can be found in the Stripe Dashboard.