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How do I create an announcement?

Post club news in the app, and optionally send it by push and email to all players or to chosen cohorts.

Written by Nettla

Go to Players → Announcements and click New announcement. An announcement always appears on your club's home screen in the app. You can also send it as a push notification and an email, to all players or only to chosen cohorts.

Create an announcement

  1. Go to Players → Announcements.

  2. Click New announcement.

  3. Under Dates, set a Start date and End date if you want. Leave Start date off to publish as soon as you save.

  4. Under Reach & Visibility, choose:

    • Push Notification: also send it as a push.

    • Email Players: also send it by email.

    • Pin Announcement: keep it at the top. Only one announcement can be pinned at a time.

  5. Under Target audience, leave All players on, or turn it off and choose Only target specific cohorts.

  6. Under Content, add a Title, Body Text, images in Image Gallery and any Additional Text.

  7. Optional: under Call to Action, click Add Button. Enter the CTA text and choose what the Button opens: a page in the app or a website.

  8. Click Save.

  9. If it will be sent straight away, you'll see "Send now?". Click Send now.

When it is sent

  • Push and email go out at the start date and time. With no start date, they go out when you save.

  • Sending takes up to about 10 minutes.

  • Once an announcement has been sent, saving changes to it does not send it again.

Target audience

  • With All players, everyone on your Player List can see it, and push and email go to everyone.

  • With Only target specific cohorts, only players in those cohorts see it in the app and receive the push and email. Everyone else doesn't see it.

  • A cohort can include everyone with a membership type, or any other group of players you have set up. See "What is a cohort?".

Good to know

  • Push and email skip players who have opted out of that channel for your club. See "How do players opt in or out of marketing?".

  • Players only receive a push if they have the app with notifications switched on.

  • You need the Announcements permission.

  • To message a few selected players straight away, see "How do I send a push notification to some or all of my players?".

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