Nettla uses a payment approach known as auth-capture, this means that an amount is first reserved on your players account, and then charged at a later point in time. It’s similar to how a hotel reserves money on your card and then only charges whatever was used for room service purposes later on.
Nettla uses this method for two purposes:
Managing pay your part transactions (split payments). We reserve the full court cost on the lead-booker to ensure that you as a club receive your full income no matter if the booking ended up being paid by 4, 3, 2, or only 1 person.
To limit transaction fees when players cancel. If a payment is still in a reserved state, there is no Stripe transaction cost for you as a club if the player cancels. Stripe transactions costs only kick in when there is an actual charge to an already reserved payment.