Nettla

An overview of how Nettla uses Stripe to manage online payments and your club's connected Stripe account.

What payment processor does Nettla use to manage online payments?

The payment methods available to players when booking or paying in Nettla, including card, Apple Pay, Google Pay, and club wallets.

What payment methods can players use when paying in Nettla?

How to access your Stripe Dashboard and how to give team members or accountants access to Stripe.

Accessing your Stripe Dashboard

An overview of the Stripe transaction fees that apply to online payments at your club.

Stripe Transaction Fees

Definitions of the different Stripe payment statuses you may see in your Stripe Dashboard transaction log.

Stripe payment statuses definitions

How to configure how frequently your club receives its revenue from Stripe — daily, weekly, or less often.

How often can we receive our revenue?

How to check the payment timeline and current status of a specific player's payment in Nettla via the Stripe log.

How can I check what has happened with a payment/status of a payment?

An explanation of Nettla's auth-capture payment approach — why money is reserved first and charged later.

Why does Nettla first reserve money on a players account and then charge it later?

How long Nettla can reserve money on a player's card before it must be captured or cancelled.

How long can Nettla reserve money on a player's account?

When and how a payment reservation turns into an actual charge for a player's booking in Nettla.

When does a reservation turn into a charge for a player?

Why a player may not see a refund appear on their bank account after cancelling a booking in Nettla.

Why do some players not see their refund on their bank account?

Why a player may see a charge on their bank account on an unexpected date due to Nettla's 6-day reservation period.

Why can players see a charge on their bank account on an unexpected date?

Understanding how Nettla's court booking payment design guarantees your club receives its full income, even when multiple players share the cost.

How does the pay your part payment system protect your club's income?

How the club wallet refund setting works in Nettla — allowing players to receive refunds into their club wallet instead of their original payment method.

What is the club wallet refund setting?

This collection provides more information about online payments and refunds in Nettla

Payments & Refunds

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