Before your rewards program is activated and configured in Nettla, there are 6 factors your team can start to decide internally. Determining those beforehand will speed up the process of setting up the rewards program.
What you need to decide (summary)
Reward points earning amounts
Reward points expiry period
Individual reward items per club
Invite a friend bonus points
Player birthday bonus points
Rewards program terms and conditions
1. Reward points earning amounts
60 minutes on court = [X] reward points, for the bookings types below
Longer sessions automatically multiply, e.g. 90 min = x1.5, 120 min = x2
The earnings number can be 0 (nothing) or any value you like 1, 10, or 22
This is set as a company-wide standard across all of your clubs
Can be overridden per club if preferred (per booking type) (higher or lower)
Bookings types:
Court booking
Public match
Private match
Activities
Private coaching
Recurring booking (contract times)
League match
Bespoke booking
2. Reward points expiry period
Decide expiry period for reward points, such as 6 months, 1 year, or 2 years
3. Individual rewards per club
Individual rewards lives at the club level, as either an 'item' or 'wallet'
Item
An admin marks it as collected once the collects it
Marking something as collected leaves a watermark with the admin's name, date, and optional comment
Examples: Beverage, T-shirt, 3-Pack of Balls, or anything else
Decide rewards points amount needed to claim the reward
Wallet
If a player claims, the wallet is given automatically (instant)
You can have multiple wallets, e.g. 10, 25, 50, etc.
A wallet can have rules attached, such as only being valid only off-peak
Decide rewards points amount needed to claim the reward
Any individual reward can also be limited to a date range, so it is only claimable between date X and date Y (seasonal purposes)
4. Invite a friend bonus points
Turned on or off at company-wide level only
A player shares a unique invite-link with friends outside of the app
The friend must not have booked at any of your clubs through Nettla before
The friend must make their first purchase within [X] days, and not cancel it
Inviter earns [X] reward points, invited friend earns [X] reward points
You decide all three X's
5. Player birthday reward points
Ability to turn on/off per company rewards program (operator)
Decide how many bonus points a player gets on their birthday
6. Rewards program terms and conditions
Add a sub-page on your own website, either visible or hidden, for example yourclub.com/rewards-program-terms
Your rewards program in the app includes a button that takes the player to that website URL