Open a player from Players → Player List to see their profile. It has these tabs: Profile, Upcoming, Level, Purchases, Wallet, Rewards, Memberships, Cohorts, Notes and Emails.
Profile
When they joined your club.
Name, gender, email, communications email (if set), age, phone number, level, date of birth, medical condition and emergency contact.
A WhatsApp verified badge if the player has verified their number with your WhatsApp assistant.
Click the pencil next to Gender or Birth date to correct them.
Upcoming
The player's upcoming bookings at your club.
Level
Their level and match stats. Staff with the Edit player levels permission can change the level here. If your club has more than one sport with levels, the tab is named after the sport.
Purchases
Everything the player has bought, with the article type, payment status, purchase date, play date, payment method and amount. Click a row to open the payment. For an unpaid payment, you can Send payment reminder (emails the player how to pay) or Cancel payment.
Wallet
The player's club wallets and their balance. Click Add club wallet to give them a wallet. Click a wallet to see its history.
Rewards
Only shown if your company uses the Rewards program. Shows reward points, lifetime earned and claimed, and players they referred.
Memberships
The player's active and inactive memberships. Click Add membership to give them one. Click a membership to see its details and to cancel, pause, resume or change its expiry date.
Cohorts
The cohorts the player has been added to. Click Link cohort to add them to one.
Notes
Notes your staff have written about the player. You can flag one note so it shows on their profile and on all their bookings and purchases.
Emails
The emails Nettla has sent the player in the last 90 days, with their delivery status.
Good to know
The ⋮ menu at the top right lets you Block player from club or Unlink from player list.
If a note is flagged, a "Flagged note" warning shows at the top of the profile.
What you can see and change depends on your permissions.