Open the player's profile and go to the Emails tab. It lists every email Nettla sent them in the last 90 days, with its delivery status.
Check a player's emails
Go to Players → Player List and open the player.
Open the Emails tab.
Click an email to see its content.
What the statuses mean
Sent: Nettla has sent the email.
Delayed: delivery is taking longer than usual and is being retried.
Delivered: the player's email provider accepted it.
Opened: the player opened it.
Rejected: the email was not sent.
Bounced: the address doesn't exist or can't receive email.
Marked as spam: the player reported it as spam.
Good to know
Emails are kept for 90 days.
"Opened" can be missing even when a player read the email, because some email apps block open tracking.
If an email bounced, ask the player to check the email address on their account.
Useful when a player says they never got a booking confirmation.