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How do players opt in or out of marketing?

Players are opted in by default and can opt out per club in the app. Here's what that affects.

Written by Nettla

Players are opted in to marketing from your club by default. They can opt out at any time in the app under Settings → Marketing preferences, separately for each club and company they are linked to.

Where players change it

  • In the app: Settings → Marketing preferences.

  • In a White Label app, players can also opt out per club when they sign up.

What respects a player's choice

  • Announcement push notifications and emails.

  • Automation push notifications and emails.

What doesn't

  • A push notification you send from the Player List with Action → Send push notification. It goes to every selected player.

  • Service emails, such as booking confirmations, receipts and cancellations.

  • In-app announcements on your club's home screen.

Where you can see it

  • Export your player list. The Email opt-in column shows each player's choice. See "How do I export my player list?".

  • Integrations such as Mailchimp and HubSpot also receive each player's choice.

Good to know

  • You can't change a player's marketing choice for them. Ask the player to update it in the app.

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