You export payments from your Stripe Dashboard, not from Nettla. Stripe downloads a CSV file with all payments in the date range you choose, including the extra details Nettla adds to each payment.
How to export successful payments
Log in to your Stripe Dashboard.
Go to Payments.
Choose the date range.
Filter Status to Successful.
Click Export.
Choose Custom to pick the columns.
Click Export to download the file.
Large exports can take a few minutes.
Recommended columns
Payment details → Created date
Payment details → Amount
Payment details → Description
Payment details → Fee
Payment details → Status
Card details → Card name
Connect → Application fee
What the columns mean
Amount is what the player paid by card, including Nettla's booking fee if your club has one.
Fee is Stripe's processing fee.
Application fee is Nettla's fees on that payment.
Good to know
Booking payments only show as successful once they're charged, about 4 hours after the session ends or 6 days after purchase.
Nettla adds extra columns (metadata) such as the club, booking dates and wallet use. See "What Nettla data is included in our Stripe export?".
Wallet-only payments, and payments marked as paid or free of charge, don't go through Stripe and won't be in the export.
