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Stripe Payment Statuses

Written by Nettla
Updated over 2 months ago

When you access Stripe dashboard to view your transaction log (Payments), you will be presented with some Stripe-defined payment statuses. This page helps you understand those better.

Uncaptured

Equivalent to 'reserved' or authorised'. Means that the player has made the purchase but the money is only reserved on their card, not charged yet.

Succeeded

Equivalent to 'charged' or 'captured'. Means that a payment has officially happened and can be considered income for the club.

Cancelled

Means that an uncaptured amount was cancelled. This is common for when a player or admin cancels a future session within 6 days of the initial purchase moment.

Refunded

Means that an already succeeded payment was refunded in full to the player. This is common for when a player or admin cancels a future session more than 6 days after the initial purchase moment.

Partially refunded

Means that an already succeeded payment was partially refunded to the player. This is common for

  • True partial refunds made by an admin

  • Refunding the creator of a court booking -> split payment where the full court cost was first reserved -> successful on their account

(Both of the examples above points to moments when the future session took place more than 6 days after the initial purchase moment)

Failed

You can click on the specific payment and Stripe often lists the specific reason why that payment failed in the details of that payment.

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