Automations are workflows that run on their own. When a player does something, such as joining your Player List or not playing for a while, Nettla can wait, check conditions, send a push or email, add them to a cohort or notify your staff.
This is a feature that Nettla switches on for your club. If you don't see Automations under Players in the sidebar, contact Nettla.
Triggers: what starts an automation
Joins the player list.
Joins a cohort.
Completes a booking or session: choose the booking types (court booking, private match, public match, activity, private coaching), optionally a specific activity or coach, and whether it's the first, a specific number or every time.
Hasn't played for a while: set the number of days without a booking.
Membership starts.
Membership expires soon: set the days before expiry. This only works for memberships without automatic renewal.
Birthday today.
For daily triggers you choose the time it runs (Run at), between 06:00 and 21:00 club time. You also choose How often can a player get this?: only once, every time, or at most once every set number of days.
Steps: what happens next
Delay: wait a set time, or until a time of day.
Condition: continue only if the player matches, for example number of bookings, an upcoming booking, membership status or type, gender, age or level.
Send message: a push (you can add the player's first name) or an email that uses one of your announcements as its content.
Add to cohort.
Notify staff: sends a note to your staff in the admin.
End: optionally move the player to a cohort.
Templates
You can start from a template: Welcome new players, First booking nudge, After the first game, Win back inactive players, Activity follow-up, Coaching follow-up, Celebrate milestones, Birthday greeting, Welcome new members and Renewal reminder. Or start from scratch.
Built-in safety limits
Players who have opted out of marketing from your club are skipped.
Nothing is sent between 22:00 and 08:00 club time. Messages are held until the morning.
A player gets at most 1 automated push every 48 hours and 3 every 7 days. This limit is shared with Nettla's booking reminders.
Good to know
Each automation shows its status: Draft, Active, Paused or Archived.
Open an automation to see emails sent, opened, pushes sent and skipped, and its email log.
You need the Automations permission.
See "How do I create an automation?" for the steps.