Open the player's profile, go to the Memberships tab and click the membership. From there you can Cancel membership, Pause membership, Resume membership or Edit expiry date. Cancelling does not refund the player.
Cancel a membership
Go to Players → Player List and open the player.
Open the Memberships tab and click the membership.
Click Cancel membership.
For an auto-renewing membership, choose Cancel immediately or Cancel at next upcoming renewal date.
Confirm.
The player gets a cancellation email. Memberships that don't renew are cancelled straight away.
Refunds
Cancelling a membership in the admin never refunds the player. If a refund is needed, refund the payment in your Stripe Dashboard, or contact Nettla.
Pause and resume
Open the membership from the player's Memberships tab.
Click Pause membership.
To restart it, click Resume membership.
Only auto-renewing memberships in good standing can be paused.
A pause lasts until you resume it. There is no automatic end date.
While paused, the player gets no membership benefits.
Change the expiry date
Open the membership from the player's Memberships tab.
Click Edit expiry date.
Choose the new date.
Click Save.
This is for paid memberships that don't renew automatically, such as temporary memberships.
Change a player's membership type
You can't move a player to another membership type yourself. Nettla can move a running membership to another membership type in your club or company. The end date stays the same.
Some cases aren't possible, for example:
subscriptions billed through Stripe
memberships with an open unpaid payment
moving to an archived or full membership type
Contact Nettla with the player, their current membership type and the new membership type.
Good to know
Company-wide memberships can only be managed from the company, not from a club.