Go to Shop → Rewards program at your club and click Add reward. Choose Inventory reward (an item collected at the club) or Club wallet reward (credit added straight away), set the Points required and save.
Before you start
For an inventory reward, the item must exist in Shop → Inventory.
For a club wallet reward, the wallet must exist in Shop → Club Wallet. A wallet with Can be purchased by players off works well for this.
Add a reward
Go to Shop → Rewards program.
Click Add reward.
Under Details, enter the Name and Description.
Leave Reward is currently active on.
Under Reward type, choose Inventory reward and select the Inventory item, or choose Club wallet reward and select the Club wallet.
Under Reward cost, enter the Points required.
Add an image under Image (optional).
Under Availability, set a Start date and End date if the reward is only for a limited time (optional).
Under How to collect, add instructions, for example "Show this at reception to claim your reward".
Under Categories, choose categories (optional).
Click Save.
Add categories
Go to Shop → Rewards program.
Open the Categories tab.
Click Add category.
Enter the details and click Save.
Players can filter rewards by category in the app.
How each type works
Inventory reward: the player claims it in the app, and the points are held. Staff mark it as collected when the player picks it up, and the points are then taken. See "How do I mark a reward as collected?".
Club wallet reward: the wallet is added to the player as soon as they claim, and the points are taken.
Good to know
Rewards can't be deleted. Turn off Reward is currently active to stop offering one.
Claiming an inventory reward does not reduce the item's stock in Inventory.
Rewards are set up per club, so each club has its own list.