Players earn points for time on court, based on the points per 60 minutes you set for each booking type. Points are pending when the booking is paid and become usable once the booking has been played. Players can also earn points for referring a friend and on their birthday, if you turn these on.
Points for time on court
Points = your rate for the booking type × hours on court. For example, at 10 points per hour, a 90-minute booking earns 15 points.
Every player on the booking earns the full rate. It is not split between players.
Points are pending from when the booking is paid.
They become usable when the booking is completed.
If the booking is cancelled, or the player is removed, no points are given.
If the rewards program is turned off when the booking completes, the pending points are cancelled.
The player gets a push notification when they earn points.
Refer a friend
The player shares their invite link from the app.
The friend must be new to your clubs and pay for their first booking within the qualification window.
Both get points. The points are pending until the friend's first booking has been played.
Birthday
Players get the points you set on their birthday, once a year.
Only players who have paid for at least one booking qualify.
Points added by staff
Admins can add or remove points. See "How do I add or remove reward points for a player?".
Good to know
Points expire after the period set in your program (1 year by default), counted from when they are awarded.
Players see their points and rewards in the mobile app, in the Rewards tab.
The points per hour can be different at each club if a club has its own settings.